Frequently Asked Questions
Everything you need to know about your next luxury timepiece.
Are all watches sold on SeriousWatches.com authentic?
Yes, we are an authorized dealer for every brand we stock. Every watch is 100% authentic, brand new, and comes in the original box with a valid manufacturer's warranty.
What are your shipping rates and delivery times?
We offer free worldwide shipping on most orders. Domestic orders typically arrive within 1-2 business days, while international shipping usually takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return period for all unworn watches in their original condition with all tags and protective plastics intact. Please contact our support team to initiate a return.
Do I have to pay import duties or taxes?
For customers within the European Union, VAT is included in the price. For international customers outside the EU, you may be responsible for local import duties and taxes collected by your country's customs office.
How do I know if a watch will fit my wrist?
We provide detailed case dimensions and lug-to-lug measurements for every listing. If you provide your wrist circumference in the order notes, we can pre-size metal bracelets for you free of charge.
What payment methods do you accept?
We accept all major credit cards, PayPal, bank transfers, and various local payment methods such as iDEAL, Bancontact, and Klarna for flexible financing.